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Amelia N

1 reviews | Active since Jan 2025

01 Jan 2025, 15:42

Yesplay not caring about clients

Yesplay and their team are not trustworthy I made a withdrawal on 16 December 2024 it's now a new year I still have not received my money they keep taking me pillar to pillar they requested for my bank statement 2 times now but still nothing

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Replies (7)
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Amelia N's update03 Jan 2025, 20:03
Reviewer Update
I have shared my statement,hopefully I receive my funds it has been way too long
Yesplay
Yesplay's reply05 Jan 2025, 08:18
Official
Hi Amelia, 
We are sorry to find that you had a less than satisfactory experience with your Withdrawal.
Kindly note that we are in the process of reviewing your query & will respond accordingly in due course.
Regards
YesPlay Team
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Amelia N's update07 Jan 2025, 14:01
Reviewer Update
It has been 5 days since I sent yesplay my bank statemen even today I still haven't received the money withdrawn they keep telling me one thing .You guys don't keep your promises and you play with your clients
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Amelia N's update07 Jan 2025, 18:32
Reviewer Update
You always apologizing and what you have just said now is exactly how you respond on your emails. I think I should taking my case to the provincial gambling board maybe I will get help
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Amelia N's update07 Jan 2025, 18:36
Reviewer Update
**I think I should take my case to the provincial gambling board and also Twitter
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Amelia N's update14 Jan 2025, 03:47
Reviewer Update
Yesplay really don't care about their customers on the 7th you guys said I will you have taken my matter to the relevant department you will provide feedback it's the 14 today but still no word from you guys
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Amelia N's update29 Jan 2025, 06:18
Reviewer Update
I thought after my countless emails and your responses I would have my money now but still nothing.On the 7th of January yesplay said they have escalated my query today is the 29 January the is no feedback and I still don't have the money I won on 16 December its been a month now and a few weeks.What yesplay is doing is really not right.