1 reviews | Active since Feb 2022
Yesplay more like noplay 😂
Decided to play on your site after doing so I won R2000 on Monday, I couldn’t withdraw the funds due to Fica which is understandable. I proceeded to provide the relevant documents after doing so I was declined again and was told to provide a proof of previous deposit, Which was not a problem I produced the document, again the withdrawal was declined, four days later the agents kept asking the same thing imagine having to explain to four different people and all they have to say is sorry for the inconvenience we are busy investigating.
I decided to use all the money in the account since I couldn’t withdraw it, and then close my account to my surprise they still requested Fica documents again I’ve probably submitted more than five times, then the agent tells me that’s not enough after that experience I need to take my phone hold my ID and take a picture.
As a online platform tour services need to up to date not the archaic way of doing things since I cannot close my account or do a withdrawal I’ll have to delete Yesplay out of my mind lol 😂
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Regards
YesPlay Team
Thank you for taking time to leave us a review, we will contact you shortly.
Regards
YesPlay Team
We are sorry to hear about your experience with YesPlay. Your experience is very important to us. We have reviewed your query with our support team. It appears that our support agent made contact and requested that certain documentation be provided in accordance with our Terms and Conditions. The delay in having your query resolved was occasioned by the incorrect information being provided to our support agent.
Regards,
The YesPlay Team
We are sorry to hear about your experience with YesPlay. Your experience is very important to us. We have reviewed your query with our support team. It appears that our support agent made contact and requested that certain documentation be provided in accordance with our Terms and Conditions. The delay in having your query resolved was occasioned by the incorrect information being provided to our support agent.
Regards,
The YesPlay Team
