EP
Eugene P
1 reviews | Active since Jan 2024
08 Jan 2024, 12:07
Yesplay is a ****.
I have played on yesplay before and lost now that I played again and won and want to withdraw it says there is a problem with my documents I must live chat with an agent. When I went into live chat a lady started chatting to me and as soon as I mentioned withdrawal she switched me to a robot message and I have since had no response from the live chat. I have emailed with no response as well. I have tried phoning with no answer as well. There customer service to recruit customers is very quick but they don't have custom services when you are already a customer and you win and want to withdraw. It's been 3 days now and still no response from yesplay.
Helpful (0)
Replies (6)0
Replies (6)
Yesplay's replyOfficial
08 Jan 2024, 18:27Hi Eugene,
We are sorry to find that you had a less than satisfactory experience due to the delay in receiving your withdrawal. We can confirm that our customer support team is on the case and has been liaising with you via Live Chat. Kindly refer to your existing communication with the team as there is some information that is required from your end to aid with the investigation and resolution of your issue.
Kind regards
YesPlay Team
We are sorry to find that you had a less than satisfactory experience due to the delay in receiving your withdrawal. We can confirm that our customer support team is on the case and has been liaising with you via Live Chat. Kindly refer to your existing communication with the team as there is some information that is required from your end to aid with the investigation and resolution of your issue.
Kind regards
YesPlay Team
Yesplay's reply08 Jan 2024, 18:27
Official
Hi Eugene,
We are sorry to find that you had a less than satisfactory experience due to the delay in receiving your withdrawal. We can confirm that our customer support team is on the case and has been liaising with you via Live Chat. Kindly refer to your existing communication with the team as there is some information that is required from your end to aid with the investigation and resolution of your issue.
Kind regards
YesPlay Team
We are sorry to find that you had a less than satisfactory experience due to the delay in receiving your withdrawal. We can confirm that our customer support team is on the case and has been liaising with you via Live Chat. Kindly refer to your existing communication with the team as there is some information that is required from your end to aid with the investigation and resolution of your issue.
Kind regards
YesPlay Team
EP
Eugene P's updateReviewer Update
09 Jan 2024, 09:57Yesplay only responded to me only after this bad review. But now it seems that winning anything on there system will be a thing of the past. And yes i am still not approved to receive any winners but I guess I don't need to now.
EP
Eugene P's update09 Jan 2024, 09:57
Reviewer Update
Yesplay only responded to me only after this bad review. But now it seems that winning anything on there system will be a thing of the past. And yes i am still not approved to receive any winners but I guess I don't need to now.
Yesplay's replyOfficial
09 Jan 2024, 11:28Hi Eugene,
As mentioned in our previous messages, we require the necessary FICA documents to proceed with the verification of your account. These documents are crucial for ensuring a secure and compliant withdrawal process.
Kindly refer to our earlier communications outlining the specific FICA document requirements. Once we receive the required documents, we will promptly verify your account, allowing you to proceed with your withdrawal.
It's important to clarify that outcomes are based on chance and when playing responsibly, gambling is a form of entertainment. The odds of winning and losing should in no way be attributed to the services offered by YesPlay nor the user experience of our website.
Regards,
YesPlay Team
As mentioned in our previous messages, we require the necessary FICA documents to proceed with the verification of your account. These documents are crucial for ensuring a secure and compliant withdrawal process.
Kindly refer to our earlier communications outlining the specific FICA document requirements. Once we receive the required documents, we will promptly verify your account, allowing you to proceed with your withdrawal.
It's important to clarify that outcomes are based on chance and when playing responsibly, gambling is a form of entertainment. The odds of winning and losing should in no way be attributed to the services offered by YesPlay nor the user experience of our website.
Regards,
YesPlay Team
Yesplay's reply09 Jan 2024, 11:28
Official
Hi Eugene,
As mentioned in our previous messages, we require the necessary FICA documents to proceed with the verification of your account. These documents are crucial for ensuring a secure and compliant withdrawal process.
Kindly refer to our earlier communications outlining the specific FICA document requirements. Once we receive the required documents, we will promptly verify your account, allowing you to proceed with your withdrawal.
It's important to clarify that outcomes are based on chance and when playing responsibly, gambling is a form of entertainment. The odds of winning and losing should in no way be attributed to the services offered by YesPlay nor the user experience of our website.
Regards,
YesPlay Team
As mentioned in our previous messages, we require the necessary FICA documents to proceed with the verification of your account. These documents are crucial for ensuring a secure and compliant withdrawal process.
Kindly refer to our earlier communications outlining the specific FICA document requirements. Once we receive the required documents, we will promptly verify your account, allowing you to proceed with your withdrawal.
It's important to clarify that outcomes are based on chance and when playing responsibly, gambling is a form of entertainment. The odds of winning and losing should in no way be attributed to the services offered by YesPlay nor the user experience of our website.
Regards,
YesPlay Team
EP
Eugene P's updateReviewer Update
17 Apr 2024, 07:213 months later and giving yesplay the benefit of the doubt , still remains the same . But thanks for the bonuses you keep sending hopefully 1 day in the far future somethin can happen.
EP
Eugene P's update17 Apr 2024, 07:21
Reviewer Update
3 months later and giving yesplay the benefit of the doubt , still remains the same . But thanks for the bonuses you keep sending hopefully 1 day in the far future somethin can happen.
EP
Eugene P's updateReviewer Update
14 Jul 2024, 20:1310 months later and yesplay still remains the same.
EP
Eugene P's update14 Jul 2024, 20:13
Reviewer Update
10 months later and yesplay still remains the same.
EP
Eugene P's updateReviewer Update
17 Dec 2025, 03:13It's been over a year later and still yesplay remains the worst platform to play . Not sure if I'm the only one that has never gotten a chance to cash out anything from yesplay . Since my first bad review, I have played countless times on there platform and never won anything from them .
EP
Eugene P's update17 Dec 2025, 03:13
Reviewer Update
It's been over a year later and still yesplay remains the worst platform to play . Not sure if I'm the only one that has never gotten a chance to cash out anything from yesplay . Since my first bad review, I have played countless times on there platform and never won anything from them .