JB
John-Paul Bagley
1 reviews | Active since Nov 2020
30 Dec 2022, 13:50
Yesplay Deposit
I made a deposit into my Yesplay account on the 13th of December, and right up to now my funds are still not reflecting. I sent through the POP at least times and the only answer I get is "it's been escalated to the relevant department" Nobody responds to my emails and my calls never get returned. I very hesitantly even sent my bank statement to show the payment was made, but that wasn't even good enough.
Helpful (0)
Replies (2)0
Replies (2)
Yesplay's replyOfficial
30 Dec 2022, 15:25Good day John
Thank you for taking the time to leave a review. We are sorry to hear about your experience. Kindly note that we are in the process of reviewing your query & will respond accordingly in due course. We will be in touch shortly.
Regards
YesPlay Team
Thank you for taking the time to leave a review. We are sorry to hear about your experience. Kindly note that we are in the process of reviewing your query & will respond accordingly in due course. We will be in touch shortly.
Regards
YesPlay Team
Yesplay's reply30 Dec 2022, 15:25
Official
Good day John
Thank you for taking the time to leave a review. We are sorry to hear about your experience. Kindly note that we are in the process of reviewing your query & will respond accordingly in due course. We will be in touch shortly.
Regards
YesPlay Team
Thank you for taking the time to leave a review. We are sorry to hear about your experience. Kindly note that we are in the process of reviewing your query & will respond accordingly in due course. We will be in touch shortly.
Regards
YesPlay Team
Yesplay's replyOfficial
03 Jan 2023, 11:37Dear John-Paul,
We are sorry to hear about your experience. Please note that we have looked into your query and it appears that the proof of payment you have furnished our customer support department with does not indicate YesPlay’s bank account details and therefore we are unable to allocate the payment. Kindly ensure that the correct proof of payment is submitted in order for us to credit your account.
Our senior customer support supervisor will also be in touch with the relevant payment service provider through which your payment was made (as reflected in the proof of payment provided). We thank you for bringing your feedback to our attention.
Regards,
The YesPlay Team
We are sorry to hear about your experience. Please note that we have looked into your query and it appears that the proof of payment you have furnished our customer support department with does not indicate YesPlay’s bank account details and therefore we are unable to allocate the payment. Kindly ensure that the correct proof of payment is submitted in order for us to credit your account.
Our senior customer support supervisor will also be in touch with the relevant payment service provider through which your payment was made (as reflected in the proof of payment provided). We thank you for bringing your feedback to our attention.
Regards,
The YesPlay Team
Yesplay's reply03 Jan 2023, 11:37
Official
Dear John-Paul,
We are sorry to hear about your experience. Please note that we have looked into your query and it appears that the proof of payment you have furnished our customer support department with does not indicate YesPlay’s bank account details and therefore we are unable to allocate the payment. Kindly ensure that the correct proof of payment is submitted in order for us to credit your account.
Our senior customer support supervisor will also be in touch with the relevant payment service provider through which your payment was made (as reflected in the proof of payment provided). We thank you for bringing your feedback to our attention.
Regards,
The YesPlay Team
We are sorry to hear about your experience. Please note that we have looked into your query and it appears that the proof of payment you have furnished our customer support department with does not indicate YesPlay’s bank account details and therefore we are unable to allocate the payment. Kindly ensure that the correct proof of payment is submitted in order for us to credit your account.
Our senior customer support supervisor will also be in touch with the relevant payment service provider through which your payment was made (as reflected in the proof of payment provided). We thank you for bringing your feedback to our attention.
Regards,
The YesPlay Team