Withdrawals not sorted

I have recently joined yes play on the 23/12/2024

I have then made a withdrawel of R1400 on the 23/12 at 12:41:04 however the withdrawel is still pending up to date

I also have a second withdrawel of R2600 that was made on the 24/12/2024 at 22:17:51 which is also still pending up to date

Please assist in sorting out the withdrawals

Thank you

I have contacted the customer support and they have advised that Hello, my apologies for the delayed response. We are currently experiencing high volumes of Live Chats.

I’m currently reviewing the details of your query before I provide you with further