Withdrawal issues from yesplay

I won 500 rand's from yesplay,on the 27 of June I requested my first withdrawal to my bank. But I did not receive that money,I was then told by my bank that my account had been closed on the 1st of June due to inactivity,my bank told me that money will reverse back to yesplay within five days.

I submitted a new statement from my other bank account,which was verified by them. I have been waiting for yesplay to deposit this money but nothing has happened so far

They are ignoring my emails,even their 212 number is useless. I've tried calling many times already. Please help....I need that money