Withdrawal delayed

I've gamble from to many platforms I've never had to experience this kind of service when withdrawing funds I've uploaded bank statement and proof of payment several time on live with Natalie V without being able to withdraw my funds is it really necessary for them to request my deposit transactions in a bank statement while I already sent them proof of payments this is so unreal and need to be known by everyone goes to their site it's very easy to lose your money and hard for them to pay their clients I'm lost of wors to express my disappointment I joined them after I saw someone playing on tiktok and clicked their link we really need a proper review about then in all platforms possible