Withdrawal

My sister played your lucky numbers on the 25th of October. She won R31000.10 and she withdraw the funds.After 5 days waiting as it was showing the money was approved,she called and she was told that they still investigating as there was an error on their side.She hasn't received her money till to date and no one is calling and saying what is the delay.If the company has made a mistake,it is not customers fault,you guys need to pay as promised.we have screenshots to prove.Before we go tag everyone on all social platforms,please rectify this.