Withdraw requist not aproved because I used my husbands bank card

I posted here last week Monday about my situasion! I was told I will get feedback! On Friday they phoned me and said they would have feedback for me on this week and will be in contact with me on wednesday or thursday! Up to now I received no feedback and my problem is still not reaolved! I am starting to think they are not going to sort out my problem! They are eager to take deposit from any acount but refuse to pay out beacuse of wrong acount! When I made card payment the card all the details was inputted but I was not informed that it was not allowed to use another acount to make deposit so I feel they also breeched the T&C