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mW
magda W

1 reviews | Active since Jan 2015

09 Nov 2022, 12:28

very angry

i made 2 deposits yesterday and nothing is reflecting in my acccount. i tried to chat on the website chat but no response, i e-mailed twice yesterday and still no feedback. what happened to my money?

0
Replies (9)
Yesplay
Yesplay's reply09 Nov 2022, 12:40
Official
Hi Magda,

Thank you for reaching out to us. We apologise for this inconvenience. We have tried to contact you but the call went to voicemail. Please email your proof of payment to *** and we will credit your account.

Regards
YesPlay Team
mW
magda W's update09 Nov 2022, 14:04
Reviewer Update
i mailed it to *** and to *** yesterday
mW
magda W's update09 Nov 2022, 14:04
Reviewer Update
support.... and to info...
Yesplay
Yesplay's reply09 Nov 2022, 15:33
Official
Thank you Magda

We will process and get back to you.

Regards
YesPlay Team
mW
magda W's update10 Nov 2022, 07:42
Reviewer Update
still nothing?

Yesplay
Yesplay's reply10 Nov 2022, 09:58
Official
Hi Magda,

Please check your email. We responded. We need your proof of payment from Capitec.
You sent us the SMS.

Regards
YesPlay Team
mW
magda W's update10 Nov 2022, 10:15
Reviewer Update
i did mail the pdf from capitec this morning
mW
magda W's update10 Nov 2022, 12:14
Reviewer Update
still nothing!
Yesplay
Yesplay's reply10 Nov 2022, 14:16
Official
Hi Magda,

We contacted you and received your documents. We have escalated the matter and your funds have been credited.
The matter is resolved.

Regards 
YesPlay Team