WN
Whistleblower N

1 reviews | Active since Sept 2020

02 Jan 2025, 13:25

So i downloaded app yesplay and registered an account, i deposited R100 with a bonus option which gave me a capital of R200

So i downloaded app yesplay and registered an account, i deposited R100 with a bonus option which gave me a capital of R200. i played Megaball as usual my first bet was R100 on a R1 multiplication and i got an RTP or winning of R24 then placed another bet of R25 taking R1 from the balance of R99 then i won R618 this made my balance R716 which they deposited my winnings into the bonus account and not my account as i won the money. now i contact helpline they tell me i cannot withdraw unless if i spend R1400 as a wager. worse if the prescribed time passes my winnings will expire and i wont get them. This is daylight ******* i mean i won that money.. and this is company is also a part of zendesk which i had a problem with especially casino evolution megaball for bet manipulation and system errors on my bet. someone must really come hold this companies accountable

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Replies (1)
Yesplay
Yesplay's reply05 Jan 2025, 08:24
Official
Hi
Thank you for taking the time to leave a review. We are sorry to find that you had a less than satisfactory experience with your bonus.
Kindly note that we are in the process of reviewing your query & will respond accordingly in due course.
Regards
YesPlay Team