mH
mishack H

1 reviews | Active since Mar 2015

30 May 2023, 11:07

Slow accounts department

Have deposited funds into the account, no funds are reflected, all the consultants I speak to they tell me they are will refer to the relevant department. It's been 7 days

0
Replies (4)
Yesplay
Yesplay's reply30 May 2023, 11:32
Official
Hi Mishack,

We are sorry to hear about your experience. Kindly note that we are in the process of reviewing your query & will respond accordingly in due course. We will be in touch shortly. 

Regards
YesPlay Team 
Yesplay
Yesplay's reply30 May 2023, 11:52
Official
Hi Mishack

We apologize for any inconvenience to you regarding your deposit. Please be advised that payments to African Bank may take up to one business day and up to three business days to other banks to reflect.  Your deposit has cleared from outside and it has been credited to you wallet betting account.  Should you require any further assistance or would like to provide additional feedback, please feel free to reach out. Our details can be found at the following link: https://yesplay.bet/contact-us

Kind regards

YesPlay Team
mH
mishack H's update30 May 2023, 12:04
Reviewer Update
It's been 7 days
Yesplay
Yesplay's reply30 May 2023, 12:22
Official
Hi Mishack

We apologize for any inconvenience to you, as I was trying to Explain to regarding the deposit process telephonically, not sure if we lost connection the three working days weekends are excluded. Please accept our sincere apology as the delay was from the bank side for the funds to clear on our side as we are only able to allocate funds once  cleared from our side. Thank you.

Kind regards
YesPlay Team.