Service is non-existent

worst service ever, i always have to follow-up on requests just to be told i must be patient. I requested to increase my atm withdrawal limit on 20 December 2023, was informed that it was referred to the relevant department. I then followed up this morning and was assured that it will be done by this afternoon which was not done. I called the call center now and was informed that it was not completed and that i cannot speak to anybody who does the increase and that i mustjust wait till tomorrow morning which i know i would have to follow-up again. I am fairly new to yesplay but considering not using your platform any longer as the service is pathetic for a simple request such as to increase my atm withdraws limit