FF
Fundy F
1 reviews | Active since Feb 2020
11 Jun 2022, 07:56
******** and *****
Yesplay is refusing to pay back my money even when I told them to just forget about the money that I have won and just pay the money for cancelled tickets , they asked me to send bet id I did exactly as they said they **** and said they paid me ...what I don't like about them lately they lie about maintenance when they want to ***** from us ,everyday they make me look like a fool all the agents that are talking with me they **** to then I'll have to repeat the same thing over and over ...gambling board must investigate this company who knows maybe they are thinking of closing their company with peoples money, I'm so tired of them now with their lies
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Yesplay's replyOfficial
11 Jun 2022, 09:43Good day Nomfundo
Thank you for taking time to leave us a review. Customer experience is very important to us as we are always striving to improve our services to better our customers’ journey with YesPlay. We apologise for the inconvenience caused due to our website maintenance recently. Following your call with one of our agents, we confirm that your query has already been escalated to management and our technical team. Our support department have been instructed to keep you updated on the progress and status of your query. Rest assured you are in good hands and all bets will be refunded. No funds, deposits, winnings, withdrawals and balances were affected as a result of the maintenance. Thank you for understanding.
Regards,
The YesPlay Team
Thank you for taking time to leave us a review. Customer experience is very important to us as we are always striving to improve our services to better our customers’ journey with YesPlay. We apologise for the inconvenience caused due to our website maintenance recently. Following your call with one of our agents, we confirm that your query has already been escalated to management and our technical team. Our support department have been instructed to keep you updated on the progress and status of your query. Rest assured you are in good hands and all bets will be refunded. No funds, deposits, winnings, withdrawals and balances were affected as a result of the maintenance. Thank you for understanding.
Regards,
The YesPlay Team
Yesplay's reply11 Jun 2022, 09:43
Official
Good day Nomfundo
Thank you for taking time to leave us a review. Customer experience is very important to us as we are always striving to improve our services to better our customers’ journey with YesPlay. We apologise for the inconvenience caused due to our website maintenance recently. Following your call with one of our agents, we confirm that your query has already been escalated to management and our technical team. Our support department have been instructed to keep you updated on the progress and status of your query. Rest assured you are in good hands and all bets will be refunded. No funds, deposits, winnings, withdrawals and balances were affected as a result of the maintenance. Thank you for understanding.
Regards,
The YesPlay Team
Thank you for taking time to leave us a review. Customer experience is very important to us as we are always striving to improve our services to better our customers’ journey with YesPlay. We apologise for the inconvenience caused due to our website maintenance recently. Following your call with one of our agents, we confirm that your query has already been escalated to management and our technical team. Our support department have been instructed to keep you updated on the progress and status of your query. Rest assured you are in good hands and all bets will be refunded. No funds, deposits, winnings, withdrawals and balances were affected as a result of the maintenance. Thank you for understanding.
Regards,
The YesPlay Team