Prior to completing the fica process I won , I've never been able to withdraw the money, now I deposit on a regular basis and then I am still waiting for R400 which I have deposited via tymebank account, the problem is that yesplay is not forthcoming an

Prior to completing the fica process I won , I've never been able to withdraw the money, now I deposit on a regular basis and then I am still waiting for R400 which I have deposited via tymebank account, the problem is that yesplay is not forthcoming and honest concerning this matter, instead they are making it difficult and I have to give proof and this is wrong they have easy access to my account why don't they be forthcoming and refund my bank account or yesplay account. I'm unhappy with this.