CT
Colin T

1 reviews | Active since Sept 2022

19 Oct 2022, 19:30

POOR SERVICE YESPLAY CAPE TOWN

Yesplay guys is a no no! Simple because they find every excuse not to pay you. I have 2 linked accounts one account is registered with them, I fully understand the terms and conditions when transacting. So for the first time I use payment option OZOW this method allows me to authorize payments from both linked accounts as the option comes up which I obviously authorise via my banking app! Several transactions were made from both accounts and I lose several times no problem we move on.

I finally win some cash and i ask for a withdrawl no problem they want fica docs along with P.O.P for one amount that went off from the my other account, as mentioned that option comes up. It's been days now I have sent them so much of proof to very and authenticate myself and they continue to find excuses not to pay!!!! Poor staff poor telephone lines poor gaming platform. They leave your account open to play but you cannot withdraw devious to the core. First time i have ever been treated like so like a ******** they know nothing about customer eticate. 0 RATING

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Replies (2)
Yesplay
Yesplay's reply19 Oct 2022, 23:31
Official
Hi Colin, 
Thank you for taking the time to leave a review. We are sorry to hear about your experience. Kindly note that we are in the process of reviewing your query & will respond accordingly in due course. We will be in touch shortly. 

Regards
The YesPlay Team.
CT
Colin T's update04 Dec 2022, 20:12
Reviewer Update
We're is the response you speak off? December the 4th not a call from your company. The gaming board advised an amicable solution just pay out what is due to me 60k...my accounts my money all proof was sent. This is
now going the legal route!! Worst online so called service provider! Period