MP
Mongezi P
1 reviews | Active since May 2022
13 Jun 2022, 21:01
Poor Service
The service is absolutely poor,but their platform is quite good compared to many other platforms I've tried..Their biggest let down is their poor service that I'm refusing to accept..Also,they threatened me to report me to The National Responsible Gambling board because I want to close my account due to their poor service..And they also threatened to blacklist me from all platforms..I still want to close my account and walk away from their poor service but I can't because I've been threatened with blacklisting..The nerve!
Helpful (0)
Replies (3)0
Replies (3)
Yesplay's replyOfficial
13 Jun 2022, 23:20 Hi Mongezi,
Thank you for your review. We are really sorry to hear of the difficulties you have had with our website/app. Please note, to close an account there are certain steps to be followed. As per gambling board rules and regulations, once the process has been completed you won't be able to bet at any betting outlet. Your request of closing an account need to be reported to the National Responsible Gambling board.
Regards
YesPlay team
Thank you for your review. We are really sorry to hear of the difficulties you have had with our website/app. Please note, to close an account there are certain steps to be followed. As per gambling board rules and regulations, once the process has been completed you won't be able to bet at any betting outlet. Your request of closing an account need to be reported to the National Responsible Gambling board.
Regards
YesPlay team
Yesplay's reply13 Jun 2022, 23:20
Official
Hi Mongezi,
Thank you for your review. We are really sorry to hear of the difficulties you have had with our website/app. Please note, to close an account there are certain steps to be followed. As per gambling board rules and regulations, once the process has been completed you won't be able to bet at any betting outlet. Your request of closing an account need to be reported to the National Responsible Gambling board.
Regards
YesPlay team
Thank you for your review. We are really sorry to hear of the difficulties you have had with our website/app. Please note, to close an account there are certain steps to be followed. As per gambling board rules and regulations, once the process has been completed you won't be able to bet at any betting outlet. Your request of closing an account need to be reported to the National Responsible Gambling board.
Regards
YesPlay team
MP
Mongezi P's updateReviewer Update
13 Jun 2022, 23:23It's fine then,I won't close my account because I do not want to be reported.
Regards
Regards
MP
Mongezi P's update13 Jun 2022, 23:23
Reviewer Update
It's fine then,I won't close my account because I do not want to be reported.
Regards
Regards
Yesplay's replyOfficial
14 Jun 2022, 00:14 Hi Mongezi,
Thank you for your review, Customer experience is very important to us as we are always striving to improve our services to better our customers’ with YesPlay . Please continue to use your bonus by following terms and conditions provided by one of our support team agents on live chats conversation.
Regards
YesPlay team
Thank you for your review, Customer experience is very important to us as we are always striving to improve our services to better our customers’ with YesPlay . Please continue to use your bonus by following terms and conditions provided by one of our support team agents on live chats conversation.
Regards
YesPlay team
Yesplay's reply14 Jun 2022, 00:14
Official
Hi Mongezi,
Thank you for your review, Customer experience is very important to us as we are always striving to improve our services to better our customers’ with YesPlay . Please continue to use your bonus by following terms and conditions provided by one of our support team agents on live chats conversation.
Regards
YesPlay team
Thank you for your review, Customer experience is very important to us as we are always striving to improve our services to better our customers’ with YesPlay . Please continue to use your bonus by following terms and conditions provided by one of our support team agents on live chats conversation.
Regards
YesPlay team