TS
Timothy S
1 reviews | Active since Jul 2022
07 Jul 2022, 13:45
Poor Service
If I could give zero, I would. I have been in contact with their help for almost two days.
Helpful (0)
Replies (2)0
Replies (2)TS
Timothy S's updateReviewer Update
07 Jul 2022, 15:01I will document everything that has happened to me - the story so far
Opened an account - received the bonus
Completed the wagering as per their terms - which state that the bonus is to be wagered 5 times - 3000 times 5 is 15000 - I wagered over that amount and now they call me an tell me I need to wager extra and I need to wager on all their games even though the terms dont state that - they tried to justify this by referring to term 7
I'm hoping I can get a resolution or this will fall to the wayside as another **** book
screenshots will be added shortly
Opened an account - received the bonus
Completed the wagering as per their terms - which state that the bonus is to be wagered 5 times - 3000 times 5 is 15000 - I wagered over that amount and now they call me an tell me I need to wager extra and I need to wager on all their games even though the terms dont state that - they tried to justify this by referring to term 7
I'm hoping I can get a resolution or this will fall to the wayside as another **** book
screenshots will be added shortly
TS
Timothy S's update07 Jul 2022, 15:01
Reviewer Update
I will document everything that has happened to me - the story so far
Opened an account - received the bonus
Completed the wagering as per their terms - which state that the bonus is to be wagered 5 times - 3000 times 5 is 15000 - I wagered over that amount and now they call me an tell me I need to wager extra and I need to wager on all their games even though the terms dont state that - they tried to justify this by referring to term 7
I'm hoping I can get a resolution or this will fall to the wayside as another **** book
screenshots will be added shortly
Opened an account - received the bonus
Completed the wagering as per their terms - which state that the bonus is to be wagered 5 times - 3000 times 5 is 15000 - I wagered over that amount and now they call me an tell me I need to wager extra and I need to wager on all their games even though the terms dont state that - they tried to justify this by referring to term 7
I'm hoping I can get a resolution or this will fall to the wayside as another **** book
screenshots will be added shortly
Yesplay's replyOfficial
09 Jul 2022, 14:16 Dear Timothy, thank you for taking the time to leave us a review. We are sorry to hear about your experience. Customer experience is very important to us and we value such feedback in order to better our services and experience for our customers. We confirm that your query regarding our wagering requirement, as contained in our Bonus Terms and Conditions has been escalated to management. Whilst our support team has contacted you to assist with addressing your query, we note that our agents ought to have explained, in more detail, that both the deposit and bonus amount is allocated to the bonus balance and such wagering requirements are applicable to this bonus balance. Following your call with a support agent, we confirm that the wagering progress bar shows the correct values - we encourage you to use it to monitor your wagering process in accordance with the Bonus requirements. It is up to our customers to decide on the games they wish to wager their welcome-bonus. Requirements are not limited to all or only one game, for example if you wish to wager your bonus on sport, you are entitled to do so.
Regards
YesPlay Team
Regards
YesPlay Team
Yesplay's reply09 Jul 2022, 14:16
Official
Dear Timothy, thank you for taking the time to leave us a review. We are sorry to hear about your experience. Customer experience is very important to us and we value such feedback in order to better our services and experience for our customers. We confirm that your query regarding our wagering requirement, as contained in our Bonus Terms and Conditions has been escalated to management. Whilst our support team has contacted you to assist with addressing your query, we note that our agents ought to have explained, in more detail, that both the deposit and bonus amount is allocated to the bonus balance and such wagering requirements are applicable to this bonus balance. Following your call with a support agent, we confirm that the wagering progress bar shows the correct values - we encourage you to use it to monitor your wagering process in accordance with the Bonus requirements. It is up to our customers to decide on the games they wish to wager their welcome-bonus. Requirements are not limited to all or only one game, for example if you wish to wager your bonus on sport, you are entitled to do so.
Regards
YesPlay Team
Regards
YesPlay Team