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Simon M
1 reviews | Active since Nov 2022
21 Nov 2022, 15:55
POOR CUSTOMER SERVICE
I have never had problems with the app, but the consultants on the app chatroom take time to respond. Today around 11 I made a standard bank instant withdrawal it is almost 5 hours later, still no voucher nor pin, and no consultant in the chatroom responds to my queries. I feel disregarded!!!
Helpful (0)
Replies (6)0
Replies (6)
Yesplay's replyOfficial
21 Nov 2022, 18:28Hi Simon, thank you for taking the time to leave a review. We are sorry to hear about your experience. Kindly note that we are in the process of reviewing your query & will respond accordingly in due course. We will be in touch shortly.
Regards
YesPlay Team
Regards
YesPlay Team
Yesplay's reply21 Nov 2022, 18:28
Official
Hi Simon, thank you for taking the time to leave a review. We are sorry to hear about your experience. Kindly note that we are in the process of reviewing your query & will respond accordingly in due course. We will be in touch shortly.
Regards
YesPlay Team
Regards
YesPlay Team
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Simon M's updateReviewer Update
21 Nov 2022, 18:29That is not good enough, I need you to assust me process the funds immediately, I want to bet again. Please let's not be lazy guys.
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Simon M's update21 Nov 2022, 18:29
Reviewer Update
That is not good enough, I need you to assust me process the funds immediately, I want to bet again. Please let's not be lazy guys.
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Simon M's updateReviewer Update
21 Nov 2022, 21:55Query resolved, thanks.
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Simon M's update21 Nov 2022, 21:55
Reviewer Update
Query resolved, thanks.
Yesplay's replyOfficial
21 Nov 2022, 22:36 Thank you for the great review! Customer experience and feedback is very important to us.
Yesplay's reply21 Nov 2022, 22:36
Official
Thank you for the great review! Customer experience and feedback is very important to us.
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Simon M's updateReviewer Update
21 Nov 2022, 22:57Thanks, hope for a speedy consultation feedback platform continuously in the app chat room.
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Simon M's update21 Nov 2022, 22:57
Reviewer Update
Thanks, hope for a speedy consultation feedback platform continuously in the app chat room.
Yesplay's replyOfficial
21 Nov 2022, 23:52Thank you for your patience with us. We apologise for the long waiting period in the live chat. We are working on reducing this so that we can assist you better.
Yesplay's reply21 Nov 2022, 23:52
Official
Thank you for your patience with us. We apologise for the long waiting period in the live chat. We are working on reducing this so that we can assist you better.