Pending Payout from Yesplay

I am extremely dissatisfied with Yesplay. I have a pending payment that has been due since December 14th (a weekend). I’ve emailed them, reached out via LiveChat, and was told to wait for 72 hours, which I did.

However, I’ve been unable to get through on their landlines, and their customer support chat has been unhelpful. They requested my bank statement, which I provided, and they confirmed receipt. Yet, as of December 23, 2024, I have received no updates and the payment has not been deposited into my account.

I’m very frustrated and urgently need this payment.