MT
Mmabi T

1 reviews | Active since Jun 2021

07 Dec 2023, 14:30

Outstanding withdrawal

I withdrew R170 its 3 days still not appearing into my bank. Imagine 170🙄 come on yesplay do something this is so annoying. When we deposit it appears immediately but 3 day and more for just 170, its disgusting

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Replies (2)
Yesplay
Yesplay's reply07 Dec 2023, 16:24
Official
Hi Mmabi,

We are sorry to find that you had a less than satisfactory experience due to not receiving your withdrawal.  Our customer support team is on the case and will contact you via email or by call to assist with resolving your issue.

Kind Regards
YesPlay Team.
Yesplay
Yesplay's reply08 Dec 2023, 16:50
Official
Hi Mmabi,

Our support team has attempted to call you to assist with your query but were unable to get hold of you unfortunately. We apologize for the delay in processing your withdrawal, and we understand your frustration. 

It's important to note that while deposits are usually processed instantly, withdrawals may take up to 72 hours after processing for the funds to reflect in your bank account and we appreciate your patience during this time. Should you require any additional support please reach out to us via Live Chat on our website or mobile app, alternatively via any of the following channels yesplay.bet/contact-us. We thank you for your patience. 

Regards, 
YesPlay Team