Not happy

Transferred money into my yesplay account on the 3rd until today the 10th it is not reflecting despite the fact that I have emailed them,used their chatbot, called without anyone answering to be assisted, the last straw is when i transferred the funds on Saturday which they did not reflect again as they claim funds reflect immediately after transferring I emailed again,chatbot and called to no luck!!!!!I i am really disgusted by their service and hope i will be assisted and get my funds back