1 reviews | Active since Oct 2024
My eft withdrwal experience
My withdrwal experience with them: I used eft withdrwal to my standardbank account, my withdrwal was Thursday just after midnight then around 15h00 same day my withdrwal was rejected I chatted with them on the live chat and they wanted more fica documents and I felt like this could have been asked in the beginning of verifying my account which I felt they now wasted time! But after sending them the docs they said they will escalate my account to the relevant department but Immediately did another withdrawal and around 16h00 same day it was approved an hour later it was processed.
Now it was a waiting game to see how long it takes for the funds to appear on my account, so from Thursday 17h00 I recieved my funds on my bank account on Saturday morning... I think they can do better with their withdrawal process! I give it three Stars!
Thank you for providing the additional documents as requested and thank you for the suggestion, we will pass this on to the team for possible implementation.
Your account is now fully verified and your withdrawal experiences should be smoother going forward, please do take note of the EFT timelines:
EFT withdrawal requests are processed within 24 hours on weekdays (08:00-16:00, excluding weekends and public holidays)
Once your withdrawal status changes to processed, please allow 1-3 business days for it to reflect in your account. This excludes weekends and public holidays.
Should you require any further assistance or information, please do not hesitate to contact us via Live Chat, email or phone call.
We hope you have a wonderful day and week,
Regards, YesPlay team
Thank you for providing the additional documents as requested and thank you for the suggestion, we will pass this on to the team for possible implementation.
Your account is now fully verified and your withdrawal experiences should be smoother going forward, please do take note of the EFT timelines:
EFT withdrawal requests are processed within 24 hours on weekdays (08:00-16:00, excluding weekends and public holidays)
Once your withdrawal status changes to processed, please allow 1-3 business days for it to reflect in your account. This excludes weekends and public holidays.
Should you require any further assistance or information, please do not hesitate to contact us via Live Chat, email or phone call.
We hope you have a wonderful day and week,
Regards, YesPlay team