DH
Dvid H
1 reviews | Active since Sept 2016
22 Dec 2024, 04:48
Made withdrawals on the 14 today is the 22 not yet paid?
I made 3 withdrawals on the 14 Dec of R11k, R1.5k and R2k until today I have only received the R11k withdrawal. They keep on hiding behind the 72 hours time frame which have long passed, does someone divert the withdrawals into their account? There is no withdrawal that can take over 8 days, something is fishy here - I need my money immediately into my account!
Helpful (0)
Replies (5)0
Replies (5)DH
Dvid H's updateReviewer Update
23 Dec 2024, 11:2710 days later still no payout😳😳😳😳
DH
Dvid H's update23 Dec 2024, 11:27
Reviewer Update
10 days later still no payout😳😳😳😳
Yesplay's replyOfficial
23 Dec 2024, 22:24Hi David Hlaps,
Thank you for taking the time to leave a review. We are sorry to find that you had a less than satisfactory experience with your withdrawal.
Kindly note that we are in the process of reviewing your query & will respond accordingly in due course.
Regards
YesPlay Team
Thank you for taking the time to leave a review. We are sorry to find that you had a less than satisfactory experience with your withdrawal.
Kindly note that we are in the process of reviewing your query & will respond accordingly in due course.
Regards
YesPlay Team
Yesplay's reply23 Dec 2024, 22:24
Official
Hi David Hlaps,
Thank you for taking the time to leave a review. We are sorry to find that you had a less than satisfactory experience with your withdrawal.
Kindly note that we are in the process of reviewing your query & will respond accordingly in due course.
Regards
YesPlay Team
Thank you for taking the time to leave a review. We are sorry to find that you had a less than satisfactory experience with your withdrawal.
Kindly note that we are in the process of reviewing your query & will respond accordingly in due course.
Regards
YesPlay Team
DH
Dvid H's updateReviewer Update
24 Dec 2024, 05:40Where is my money, I was told ON Friday that the payment issue has been resolved and money will reflect by Saturday or Monday, today it's Tuesday still nothing. You are forcing us to report this matter to the gambling board!
DH
Dvid H's update24 Dec 2024, 05:40
Reviewer Update
Where is my money, I was told ON Friday that the payment issue has been resolved and money will reflect by Saturday or Monday, today it's Tuesday still nothing. You are forcing us to report this matter to the gambling board!
Yesplay's replyOfficial
25 Dec 2024, 09:47Hello David,
We recently experienced technical issues with submitted withdrawals, resulting in delays.
We appreciate your patience and apologise for the inconvenience.
The issue has been resolved as of Tuesday afternoon, please allow 1-3 business days (not including public holidays or weekends) for the funds to reflect in your account.
We do humbly apologise for the frustration this matter has caused and would like to wish you a blessed holiday season and end of the year.
Best regards,
YesPlay Team
We appreciate your patience and apologise for the inconvenience.
The issue has been resolved as of Tuesday afternoon, please allow 1-3 business days (not including public holidays or weekends) for the funds to reflect in your account.
We do humbly apologise for the frustration this matter has caused and would like to wish you a blessed holiday season and end of the year.
Best regards,
YesPlay Team
Yesplay's reply25 Dec 2024, 09:47
Official
Hello David,
We recently experienced technical issues with submitted withdrawals, resulting in delays.
We appreciate your patience and apologise for the inconvenience.
The issue has been resolved as of Tuesday afternoon, please allow 1-3 business days (not including public holidays or weekends) for the funds to reflect in your account.
We do humbly apologise for the frustration this matter has caused and would like to wish you a blessed holiday season and end of the year.
Best regards,
YesPlay Team
We appreciate your patience and apologise for the inconvenience.
The issue has been resolved as of Tuesday afternoon, please allow 1-3 business days (not including public holidays or weekends) for the funds to reflect in your account.
We do humbly apologise for the frustration this matter has caused and would like to wish you a blessed holiday season and end of the year.
Best regards,
YesPlay Team
DH
Dvid H's updateReviewer Update
25 Dec 2024, 14:24I was told the same story 6 days back, why are you doing this to your customers? Why are you dishonest like this - people with their hard earned money for you to take us for a ride like this? Are you aware that your contravening the gambling rules and regulations? Does this even worth loosing your license due to dishonesty and failure to payout winnings.
DH
Dvid H's update25 Dec 2024, 14:24
Reviewer Update
I was told the same story 6 days back, why are you doing this to your customers? Why are you dishonest like this - people with their hard earned money for you to take us for a ride like this? Are you aware that your contravening the gambling rules and regulations? Does this even worth loosing your license due to dishonesty and failure to payout winnings.