Levato

I'm having a bad experience,I won money from yesplay and withdrew R15 000 on the 16th of April and was processed on the 26th April but never reflected on my bank account.I contacted the team and they asked for a bank statement to prove I never got the money,which I did send yesterday at 07:15 in the morning and they said I must wait for 24 hours to get feedback about my query as it was escalated to relevant department,today at 18:14 in the afternoon I sent them a message wanting to know the outcome of my query as I was told to wait 24 hours and I never got a respond from them till now 22:55 in the evening,calling them will drain your airtime by just listening to that song they play,emailing them is just a waste of time because you will wait 12 hours for them to get back to you that goes for their live chat too,Yesplay please make a easy way for customers to get hold of you.....