Hellopeter
Share Your Experience
KM
Kgomotso M

1 reviews | Active since Jan 2024

23 Sept 2025, 22:53

Impossible to self exclude ...

YesPlay won't self exclude even when you send a resquet on their support email I have closed all my online gaming sites without any hustle except with YesPlay.People who have gambling problems like my self are unable to suspend or close off their account with YesPlay as a result we find ourselves in worse situations .I have been requesting my account to be closed with no success .I have sent emails ,my account is active to this day.

From the look of things I am not the only one who struggles with this, thers other reviews from other people regarding the same matter Next stop is the Gambling board

0
Replies (3)
Yesplay
Yesplay's reply24 Sept 2025, 09:26
Official
HI Kgomotso,  We sincerely apologise for the experience you had and for any inconvenience caused. Your account has now been fully self-excluded, and we are addressing this matter internally with the agent who responded to your email. With regard to your refund request, we truly understand your frustration. Unfortunately, we are unable to process a refund as the funds have already been used. We sincerely regret the disappointment this caused and assure you that your feedback will be used to strengthen our processes moving forward. YesPlay fully supports the self-exclusion intervention as stipulated in the legislation and encourages you to take part in the National Responsible Gambling Programme. The programme offers counselling and support for excluded individuals and their immediate family members. For more information on the National Responsible Gambling Programme, please visit National Responsible Gambling Programme. Self-exclusion sessions are free of charge. To schedule your session, you can contact the NRGP via ***(you can also WhatsApp “HELP” to this number) or email ***. Regards,YesPlay Team 

Best regards,

KM
Kgomotso M's update25 Sept 2025, 13:18
Reviewer Update
I am still expiriencing the same problem after YesPlay has confirmed via email to me that my account is fully excluded but that is the total opposite. My account is fully active and operational. I tried to block my self from this website but I can't. YES PLAY preys on problem gamblers because once you join them you can never get out even if you request to be self excluded. I have emails as proof to show that I have tried multiple times to get self excluded wethout any success.My account still active even now yet they are saying my account is fully self excluded.
Thers no help for problem gamblers
Yesplay
Yesplay's reply26 Sept 2025, 07:08
Official
Hi Kgomotso, 

It seems there may be a misunderstanding, your account was successfully self-excluded and in not active. You may still be able to log into your YesPlay account but will not be able to deposit, place bets, or receive any form of communication from YesPlay. 

YesPlay supports the self-exclusion intervention as stipulated in the legislation and encourages you to please take part in the National Responsible Gambling Programme. The role which National Responsible Gambling Programme plays in this programme is counselling and support for the excluded individuals and their immediate family members.
For more information on the National Responsible Gambling Programme please visit https://responsiblegambling.org.za/self-exclusion-/ Please note that self-exclusion sessions are free for you to register. To schedule your National Responsible Gambling Programme session contact the NRGP via ***(you can whatsapp “HELP” to this number too), alternatively please email ***

Should you need further assistance, please reach out again. 

Regards
YesPlay Team

Best regards,