I don't know how to ...

Hi Amanda

Thank you for your review. We are always looking at new ways to improve our services. We have considered your review and have confirmed that one of our support agents have already contacted you in order to explain how to go about checking your balance . Should you require more assistance or would like to provide YesPlay with feedback on your experience with our support agent please do not hesitate to contact us on *** ,alternatively send us an email to ***

Regards
YesPlay Team