Fica of yes play account

I have send numerous emails , for my account to be fica, but there is just no response from their support team, how is that for customer service ?

It's been going on from the 21 December but just no response even from the chats on the app,

How do you even run a business like that, I am so frustrated and disappointed, I honestly expect more as this is such u use business

I can't get my account fica as there is just no reply