MM
Mokodutlo M
1 reviews | Active since Aug 2023
04 Aug 2023, 15:39
Extremely Annoyed
I am so annoyed, the say withdrawals are processed twice a day (11:00 and 15:00) between Monday and Friday. Well, I have tried to withdraw since 11:00am this morning. My withdrawal still shows pending. I tried calling to find out why but fone it's useless because all you get is very annoying music and nothing else. I spent over R100 of my airtime trying to get to speak with someone but i have been on hold and then the call drop. I haven't been with yesplay long but already I am thinking twice. Yooooh!!!!😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Helpful (0)
Replies (3)0
Replies (3)
Yesplay's replyOfficial
04 Aug 2023, 17:18Hi Phineas ,
Thank you for taking the time to leave us a review. We do apologize for the experience you went through , We can confirm that one of our support agents contacted you and explained our EFT withdrawal process. We have approved your withdrawal , please note it takes up to 3 working days for funds to clear into your personal bank account. Should you require any further assistance or would like to provide additional feedback, please feel free to reach out.
Regards,
YesPlay team
Thank you for taking the time to leave us a review. We do apologize for the experience you went through , We can confirm that one of our support agents contacted you and explained our EFT withdrawal process. We have approved your withdrawal , please note it takes up to 3 working days for funds to clear into your personal bank account. Should you require any further assistance or would like to provide additional feedback, please feel free to reach out.
Regards,
YesPlay team
Yesplay's reply04 Aug 2023, 17:18
Official
Hi Phineas ,
Thank you for taking the time to leave us a review. We do apologize for the experience you went through , We can confirm that one of our support agents contacted you and explained our EFT withdrawal process. We have approved your withdrawal , please note it takes up to 3 working days for funds to clear into your personal bank account. Should you require any further assistance or would like to provide additional feedback, please feel free to reach out.
Regards,
YesPlay team
Thank you for taking the time to leave us a review. We do apologize for the experience you went through , We can confirm that one of our support agents contacted you and explained our EFT withdrawal process. We have approved your withdrawal , please note it takes up to 3 working days for funds to clear into your personal bank account. Should you require any further assistance or would like to provide additional feedback, please feel free to reach out.
Regards,
YesPlay team
MM
Mokodutlo M's updateReviewer Update
07 Aug 2023, 14:12I made a withdrawal on Friday buy 11am, I was called a consultant around 14pm, when I check my withdrawal was processed by 14:17pm. However, I haven't received my money as yet since Friday. What worse Standard bank instant money only limit to withdraw only a R1000 rand which is extremely irritating and annoying. You try and call you can't get hold of anyone on the fone. I extremely disappointed by an which with so much potential and excitement. It cannot be that one has to wait for 6 days for EFT transfer its wrong 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡. Someone has to do something about this and improve quality of service and turnaround time.😡😡😡😡😡
MM
Mokodutlo M's update07 Aug 2023, 14:12
Reviewer Update
I made a withdrawal on Friday buy 11am, I was called a consultant around 14pm, when I check my withdrawal was processed by 14:17pm. However, I haven't received my money as yet since Friday. What worse Standard bank instant money only limit to withdraw only a R1000 rand which is extremely irritating and annoying. You try and call you can't get hold of anyone on the fone. I extremely disappointed by an which with so much potential and excitement. It cannot be that one has to wait for 6 days for EFT transfer its wrong 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡. Someone has to do something about this and improve quality of service and turnaround time.😡😡😡😡😡
Yesplay's replyOfficial
09 Aug 2023, 14:47Hi Mokodutlo
Thank you for taking the time to leave a review. We are sorry to hear about your
experience. Kindly note that we are in the process of reviewing your query & will respond accordingly in due course. We will be in touch
shortly.
Regards
YesPlay Team
Thank you for taking the time to leave a review. We are sorry to hear about your
experience. Kindly note that we are in the process of reviewing your query & will respond accordingly in due course. We will be in touch
shortly.
Regards
YesPlay Team
Yesplay's reply09 Aug 2023, 14:47
Official
Hi Mokodutlo
Thank you for taking the time to leave a review. We are sorry to hear about your
experience. Kindly note that we are in the process of reviewing your query & will respond accordingly in due course. We will be in touch
shortly.
Regards
YesPlay Team
Thank you for taking the time to leave a review. We are sorry to hear about your
experience. Kindly note that we are in the process of reviewing your query & will respond accordingly in due course. We will be in touch
shortly.
Regards
YesPlay Team