Dissatisfied customer

It has been two weeks since I started enquiring about my rejected withdrawal. I have submitted all necessary documentation for FICA verification but I am still going back and forth. You speak to different agents who keep on saying the query has been escalated to the relevant department.

2 days ago I spoke to an agent who told me to expect an SMS within 24 hours but now it has been 48 with no SMS. All I want now is to get my refund. It surely can’t take two full weeks to sort out withdrawal issues after all required documents have been submitted.

There’s a lot improvement needed in your customer service and the resolving of issues. Please assign one agent who will be able to help us from start to finish!!