Deposit not reflecting

24 hours ago I made an instant deposit to Yesplay and it did not reflect on my account. I contacted at 9AM them within an hour via email sending them my bank statement and relevant proof of deposit. Sikelelwa Ntsenge eventually responded at 15:00 saying my deposit will reflect the following day. I did not ask questions and I was supposed to. Today after 9AM, 24 hours later I checked and my deposit was not reflecting. I called my bank so I can know which side I should be directing my battle to. My bank told me the transaction went through successfully as reflecting on my bank statement, which means Yesplay is the delaying end. I lm exhausted with their communication and no explanation. I'm complaining fr the second time about Yesplay, I have up Mt first complaint where I won R800 on the live games, they had a technical glitch and refused to pay my R800. Now it'd a deposit that's not reflecting. ****mers.