deposit not reflecting

Good day,

I made a deposit of R40,000 on Sunday using the card payment option, and the funds are still not reflecting in my account. This delay is completely unacceptable.

I have already sent my bank statement as proof that the payment was successfully processed from my side. I have now been told that you require a proof of payment, however when using the card option no POP is issued — the only confirmation received is the SMS notification confirming the deposit.

I need this matter resolved urgently. Please confirm immediately whether the bank statement and SMS confirmation will be accepted, or advise what alternative proof you require so this can be finalized without any further delays.

I expect prompt feedback and resolution.

Regards,