sR
shabnaan R
1 reviews | Active since Jan 2012
06 Aug 2025, 10:31
Deposit not honored !!
I have been client for a while now, in fact since they started. Initially service was great. Lately, service agents could care less. They give stock standard answers. I got told they waiting for feedback. Does anyone actually do anything other than wait for someone else? I deposited money yesterday afternoon. Sent a screenshot of pop which has the relevant info. Get told no they insis on a pdf pop. Send that in and guess what its gonna take 24 to 48 hours to get back to me!!! What takes you so long to read a document which shows i paid, you check my account and see you never put the money in. This constitutes theft. Meanwhile my money is growing you interest during this time!! Im sorry to say but I actually feel I no longer want to be a client here!
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Replies (4)sR
shabnaan R's updateReviewer Update
10 Aug 2025, 19:24Good evening
Why do clients have to jump through hoops for resolution? It has happened yet again!! Deposited yesterday through ozow and once again resolution is not swift. I had a delay in deposit from another site and the matter was resolved within 30 minutes!! You guys need 3 days at best and that's after making me run around and I must follow up all the time or I wont get feedback at all. Your agents dont take ownership of the calls or issues they get. Its like your agents are there to just give stock standard answers and then are not bothered with following up and reverting to us, your clients!! Its now more than 24 hrs. Other sites bar 1 have not given me ozow issues. Clearly there is a problem on your side!! You guys have really soured my experience with you. I am not even here complaining about the money I've lost over the last few months!! Im asking for effiency and for decent customer service!!
Why do clients have to jump through hoops for resolution? It has happened yet again!! Deposited yesterday through ozow and once again resolution is not swift. I had a delay in deposit from another site and the matter was resolved within 30 minutes!! You guys need 3 days at best and that's after making me run around and I must follow up all the time or I wont get feedback at all. Your agents dont take ownership of the calls or issues they get. Its like your agents are there to just give stock standard answers and then are not bothered with following up and reverting to us, your clients!! Its now more than 24 hrs. Other sites bar 1 have not given me ozow issues. Clearly there is a problem on your side!! You guys have really soured my experience with you. I am not even here complaining about the money I've lost over the last few months!! Im asking for effiency and for decent customer service!!
sR
shabnaan R's update10 Aug 2025, 19:24
Reviewer Update
Good evening
Why do clients have to jump through hoops for resolution? It has happened yet again!! Deposited yesterday through ozow and once again resolution is not swift. I had a delay in deposit from another site and the matter was resolved within 30 minutes!! You guys need 3 days at best and that's after making me run around and I must follow up all the time or I wont get feedback at all. Your agents dont take ownership of the calls or issues they get. Its like your agents are there to just give stock standard answers and then are not bothered with following up and reverting to us, your clients!! Its now more than 24 hrs. Other sites bar 1 have not given me ozow issues. Clearly there is a problem on your side!! You guys have really soured my experience with you. I am not even here complaining about the money I've lost over the last few months!! Im asking for effiency and for decent customer service!!
Why do clients have to jump through hoops for resolution? It has happened yet again!! Deposited yesterday through ozow and once again resolution is not swift. I had a delay in deposit from another site and the matter was resolved within 30 minutes!! You guys need 3 days at best and that's after making me run around and I must follow up all the time or I wont get feedback at all. Your agents dont take ownership of the calls or issues they get. Its like your agents are there to just give stock standard answers and then are not bothered with following up and reverting to us, your clients!! Its now more than 24 hrs. Other sites bar 1 have not given me ozow issues. Clearly there is a problem on your side!! You guys have really soured my experience with you. I am not even here complaining about the money I've lost over the last few months!! Im asking for effiency and for decent customer service!!
sR
shabnaan R's updateReviewer Update
11 Aug 2025, 06:30You are not meeting my expectations at all lately. You were the best site in my books before. Yesplay was fair, gave excellent customer service and wasn't just taking money from clients like other sites. Have you seen your reviews here? My husband is one of those unfortunate people whom just deposits at Yesplay and has won once. Anyway, let me sit and wait another 24 hours for action. You don't have to respond again. The hurry up and wait answer is the bar here.
sR
shabnaan R's update11 Aug 2025, 06:30
Reviewer Update
You are not meeting my expectations at all lately. You were the best site in my books before. Yesplay was fair, gave excellent customer service and wasn't just taking money from clients like other sites. Have you seen your reviews here? My husband is one of those unfortunate people whom just deposits at Yesplay and has won once. Anyway, let me sit and wait another 24 hours for action. You don't have to respond again. The hurry up and wait answer is the bar here.
Yesplay's replyOfficial
11 Aug 2025, 14:51Good day , Shabnaan
Thank you for taking the time to leave a review. We are sorry to find that you had a less than satisfactory experience.
Kindly note that your query has been resolved, we are always working on improving on this.
Thank you for your patience around this matter.
RegardsYesPlay Team
Thank you for taking the time to leave a review. We are sorry to find that you had a less than satisfactory experience.
Kindly note that your query has been resolved, we are always working on improving on this.
Thank you for your patience around this matter.
RegardsYesPlay Team
Yesplay's reply11 Aug 2025, 14:51
Official
Good day , Shabnaan
Thank you for taking the time to leave a review. We are sorry to find that you had a less than satisfactory experience.
Kindly note that your query has been resolved, we are always working on improving on this.
Thank you for your patience around this matter.
RegardsYesPlay Team
Thank you for taking the time to leave a review. We are sorry to find that you had a less than satisfactory experience.
Kindly note that your query has been resolved, we are always working on improving on this.
Thank you for your patience around this matter.
RegardsYesPlay Team
Yesplay's replyOfficial
11 Aug 2025, 15:09Good day , Shabnaan
Thank you for taking the time to leave a review. We are sorry to find that you had a less than satisfactory experience.
Kindly note that your query has been resolved, we are always working on improving on this.
Thank you for your patience around this matter.
Regards
YesPlay Team
Thank you for taking the time to leave a review. We are sorry to find that you had a less than satisfactory experience.
Kindly note that your query has been resolved, we are always working on improving on this.
Thank you for your patience around this matter.
Regards
YesPlay Team
Yesplay's reply11 Aug 2025, 15:09
Official
Good day , Shabnaan
Thank you for taking the time to leave a review. We are sorry to find that you had a less than satisfactory experience.
Kindly note that your query has been resolved, we are always working on improving on this.
Thank you for your patience around this matter.
Regards
YesPlay Team
Thank you for taking the time to leave a review. We are sorry to find that you had a less than satisfactory experience.
Kindly note that your query has been resolved, we are always working on improving on this.
Thank you for your patience around this matter.
Regards
YesPlay Team