LN
LIHLE N
1 reviews | Active since Sept 2016
24 Dec 2024, 07:21
Delayed Payment
Dear Yes Play Team,
I'm writing to express my frustration regarding an unresolved payment issue. During the December 16 long weekend, I made several withdrawals, but one transaction didn’t come through
I initially queried this with your team last week and was informed that it would take 1-3 business days, excluding holidays. However, it's now 24 December and I still haven't received the payment.
I've attempted to follow up using the chat box since Friday, but unfortunately, I haven't received a response. As a result, I'm growing increasingly annoyed.
I would appreciate it if you could look into this matter urgently and provide a resolution. Please let me know the status of my payment.
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Replies (1)
Yesplay's replyOfficial
25 Dec 2024, 08:04Hello Lihle,
We recently experienced technical issues with submitted withdrawals, resulting in delays.
We appreciate your patience and apologise for the inconvenience.
The issue has been resolved as of Tuesday afternoon, please allow 1-3 business days (not including public holidays or weekends) for the funds to reflect in your account.
We do humbly apologise for the frustration this matter has caused and would like to wish you a blessed holiday season and end of the year.
Best regards,
YesPlay Team
We recently experienced technical issues with submitted withdrawals, resulting in delays.
We appreciate your patience and apologise for the inconvenience.
The issue has been resolved as of Tuesday afternoon, please allow 1-3 business days (not including public holidays or weekends) for the funds to reflect in your account.
We do humbly apologise for the frustration this matter has caused and would like to wish you a blessed holiday season and end of the year.
Best regards,
YesPlay Team
Yesplay's reply25 Dec 2024, 08:04
Official
Hello Lihle,
We recently experienced technical issues with submitted withdrawals, resulting in delays.
We appreciate your patience and apologise for the inconvenience.
The issue has been resolved as of Tuesday afternoon, please allow 1-3 business days (not including public holidays or weekends) for the funds to reflect in your account.
We do humbly apologise for the frustration this matter has caused and would like to wish you a blessed holiday season and end of the year.
Best regards,
YesPlay Team
We recently experienced technical issues with submitted withdrawals, resulting in delays.
We appreciate your patience and apologise for the inconvenience.
The issue has been resolved as of Tuesday afternoon, please allow 1-3 business days (not including public holidays or weekends) for the funds to reflect in your account.
We do humbly apologise for the frustration this matter has caused and would like to wish you a blessed holiday season and end of the year.
Best regards,
YesPlay Team