JC
Justin C
1 reviews | Active since Nov 2023
10 Nov 2023, 19:46
Customer service / accounts department taking over 13 days to help
Customer service has tried to help but unfortunately, I continue to hit the same snag. I have requested a number change so I can verify my account. I sent all the documentation asked for. Including an affidavit, but it has taken over 13 days to get help. Customer service replies and then it just goes ghost for 2 days. Then I restart the process. I was patient but now it's just become annoying. Taking so much of my time to withdraw money from my account.
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Replies (2)
Yesplay's replyOfficial
10 Nov 2023, 23:50Hi Justin
We are sorry to find that you have received a less than satisfactory experience regarding the wait time for your number change.
We are sorry to find that you had a less than satisfactory experience due to your number change.Our customer support team is on the case and will contact you via email or by call to assist with resolving your issue.
We are sorry to find that you have received a less than satisfactory experience regarding the wait time for your number change.
We are sorry to find that you had a less than satisfactory experience due to your number change.Our customer support team is on the case and will contact you via email or by call to assist with resolving your issue.
Yesplay's reply10 Nov 2023, 23:50
Official
Hi Justin
We are sorry to find that you have received a less than satisfactory experience regarding the wait time for your number change.
We are sorry to find that you had a less than satisfactory experience due to your number change.Our customer support team is on the case and will contact you via email or by call to assist with resolving your issue.
We are sorry to find that you have received a less than satisfactory experience regarding the wait time for your number change.
We are sorry to find that you had a less than satisfactory experience due to your number change.Our customer support team is on the case and will contact you via email or by call to assist with resolving your issue.
Yesplay's replyOfficial
16 Nov 2023, 12:08Hi Justin
We are glad to confirm that our customer support team was able to effectively resolve your issue. We sincerely apologize for the delay in turnaround time, as discussed telephonically, this was due to the uncontrollable technical issue with retrieving the OTP on the new number.
Should you require any additional support please reach out to us via LiveChat on our website or mobile app, alternatively via any of the following channels: yesplay.bet/contact-us
We thank you for your patience.
Regards, the YesPlay Team
We are glad to confirm that our customer support team was able to effectively resolve your issue. We sincerely apologize for the delay in turnaround time, as discussed telephonically, this was due to the uncontrollable technical issue with retrieving the OTP on the new number.
Should you require any additional support please reach out to us via LiveChat on our website or mobile app, alternatively via any of the following channels: yesplay.bet/contact-us
We thank you for your patience.
Regards, the YesPlay Team
Yesplay's reply16 Nov 2023, 12:08
Official
Hi Justin
We are glad to confirm that our customer support team was able to effectively resolve your issue. We sincerely apologize for the delay in turnaround time, as discussed telephonically, this was due to the uncontrollable technical issue with retrieving the OTP on the new number.
Should you require any additional support please reach out to us via LiveChat on our website or mobile app, alternatively via any of the following channels: yesplay.bet/contact-us
We thank you for your patience.
Regards, the YesPlay Team
We are glad to confirm that our customer support team was able to effectively resolve your issue. We sincerely apologize for the delay in turnaround time, as discussed telephonically, this was due to the uncontrollable technical issue with retrieving the OTP on the new number.
Should you require any additional support please reach out to us via LiveChat on our website or mobile app, alternatively via any of the following channels: yesplay.bet/contact-us
We thank you for your patience.
Regards, the YesPlay Team