ZN
Ziker N
1 reviews | Active since Dec 2020
12 Jul 2024, 07:05
Cellphone/OTP Verification Issues
I've been trying to make a withdrawal for the past 48 hours and was told that the my cellphone number needs to be verified. Which I conformed to. The multiple OTP numbers I'm trying to input, keep giving me an error message that "OTP cannot be verified at the moment". I've been trying to reach out, through the contact on their website but to no avail. The chatbot doesn't even give any resolutions and the agents on the chat respond hours later. It's really frustrating trying to get a resolution to this matter and I'm really unhappy with YesPlay
Helpful (0)
Replies (3)0
Replies (3)
Yesplay's replyOfficial
12 Jul 2024, 23:22Hi Ziker Ndimande
Thank you for taking the time to leave a review. We are sorry to find that you had a less than satisfactory experience with your account.
Your account has been successfully updated. Please note that YesPlay policy permits only one account per client.
We can confirm that you have been assisted by one of our support team members on 13/07/2024.
Should you require any additional support, please reach out to us via Live Chat on our website or Mobile App, or alternatively via any of the following channels - yesplay.bet/contact-us .
We thank you for your patience.
Regards,
YesPlay Team
Thank you for taking the time to leave a review. We are sorry to find that you had a less than satisfactory experience with your account.
Your account has been successfully updated. Please note that YesPlay policy permits only one account per client.
We can confirm that you have been assisted by one of our support team members on 13/07/2024.
Should you require any additional support, please reach out to us via Live Chat on our website or Mobile App, or alternatively via any of the following channels - yesplay.bet/contact-us .
We thank you for your patience.
Regards,
YesPlay Team
Yesplay's reply12 Jul 2024, 23:22
Official
Hi Ziker Ndimande
Thank you for taking the time to leave a review. We are sorry to find that you had a less than satisfactory experience with your account.
Your account has been successfully updated. Please note that YesPlay policy permits only one account per client.
We can confirm that you have been assisted by one of our support team members on 13/07/2024.
Should you require any additional support, please reach out to us via Live Chat on our website or Mobile App, or alternatively via any of the following channels - yesplay.bet/contact-us .
We thank you for your patience.
Regards,
YesPlay Team
Thank you for taking the time to leave a review. We are sorry to find that you had a less than satisfactory experience with your account.
Your account has been successfully updated. Please note that YesPlay policy permits only one account per client.
We can confirm that you have been assisted by one of our support team members on 13/07/2024.
Should you require any additional support, please reach out to us via Live Chat on our website or Mobile App, or alternatively via any of the following channels - yesplay.bet/contact-us .
We thank you for your patience.
Regards,
YesPlay Team
ZN
Ziker N's updateReviewer Update
15 Jul 2024, 15:00I've been assisted but this is NOT as yet resolved, even after sending back and forth e-mails.
"Your old account has not been deactivated yet, so the deposit options are locked. It will be deactivated after your funds have been transferred. It's almost the end of business Monday the 15th and still no resolution to this matter!
"Your old account has not been deactivated yet, so the deposit options are locked. It will be deactivated after your funds have been transferred. It's almost the end of business Monday the 15th and still no resolution to this matter!
ZN
Ziker N's update15 Jul 2024, 15:00
Reviewer Update
I've been assisted but this is NOT as yet resolved, even after sending back and forth e-mails.
"Your old account has not been deactivated yet, so the deposit options are locked. It will be deactivated after your funds have been transferred. It's almost the end of business Monday the 15th and still no resolution to this matter!
"Your old account has not been deactivated yet, so the deposit options are locked. It will be deactivated after your funds have been transferred. It's almost the end of business Monday the 15th and still no resolution to this matter!
Yesplay's replyOfficial
16 Jul 2024, 11:59Hi Ziker
Thank you for taking the time to leave a review. We are sorry to find that you had a less than satisfactory experience with your Funds.
Kindly note that we are in the process of reviewing your query & will respond accordingly in due course.
Regards
YesPlay Team
Thank you for taking the time to leave a review. We are sorry to find that you had a less than satisfactory experience with your Funds.
Kindly note that we are in the process of reviewing your query & will respond accordingly in due course.
Regards
YesPlay Team
Yesplay's reply16 Jul 2024, 11:59
Official
Hi Ziker
Thank you for taking the time to leave a review. We are sorry to find that you had a less than satisfactory experience with your Funds.
Kindly note that we are in the process of reviewing your query & will respond accordingly in due course.
Regards
YesPlay Team
Thank you for taking the time to leave a review. We are sorry to find that you had a less than satisfactory experience with your Funds.
Kindly note that we are in the process of reviewing your query & will respond accordingly in due course.
Regards
YesPlay Team