Bad services

I bought a voucher on the 04/0/2025 and it's still not loaded on my account. When I tried loading it gave me an error saying voucher can't be loaded. Two hours later it then said voucher used. I tried calling yesplay their line doesn't go through, the chat support is useless sent them an email still no luck even today. Yesplay you should be ashamed for ****maing people of their monies. I feel ****** and most of all there's no way of getting hold of your offices.