Bad experience with the site.

Hi, I'm writing this message as I'm not satisfied with with what is happening on your site as somethings seems doggie.

On the 12/09/24 I made a bet on soccer teams that were playing mostly today and the one tomorrow, which everything was fine and then I made another bet on Friday for lotto and lotto plus but to my surprise when I went to check for my ticket on my betting no lotto tickets were there only the ones for the soccer teams were there and I decided to sleep and decided to check in the morning they were now not there as I lost which that is totally understandable.

Now what I want to know is that why are my ticket for the soccer teams that I bet on are not showing at all on my bets yet I did bet? Is this how this whole thing is supposed to operate maybe? And are our bets going to disappear everytime and only appear once we've lost?

And there seems to be a problem with connection on your site whether I'm using my data or wifi and the connection is is best. If maybe you facing technical issues aren't you also supposed to inform the customer of such so that we know we should not make any bets with you?

Please get back to me as I'm not happy with your service at all.