Am I am Nkosinathi a...

Am I am Nkosinathi am very hard broken, I have been an active client of Yesplay since 2020 October, since that time everything was fine I could place bets , loose, win and widraw, until last week, I have won now there's big amount in my account suddenly when I want to widraw money, they disables the option of being able to widraw they requested the proof of previous deposits , i did provide them, since last week the 12th of May 2022, still my account is not fixed I can't place bets i can't widraw my money is stacked in the account, I keep calling to inquire they say they send everything to the accounts department they don't know when is account department going to fix the problem, I have sent them Fica documents as they requested but still nothing is happening my account remain inactive