Mortified Tennant

The electricity in my unit has still not been unblocked despite being told that the block and had been lifted after Yenzani had received POP as requested. According to my rental agent they were not aware of the block nor was I notified of their drastic "plan of action." I am outraged because for past two days I have been without electricity. This comes as a great inconvenience to me(widow) and my family (4 children) as the food in our refrigerator has now gone to waste. I also work from home so my question now is how do I make up for the two days lost and how am I expected to get paid if I dont WORK?!