WORST SALON EXPERIENCE

I have had the worst customer service and experience with Yemaya Spa - I went in to tone my hair and hair extensions, after a power outage and getting my hair done (rushed by a stylist that wanted to finish her shift) in the hallway of the shopping centre, my hair came out grey instead of blonde and the hair stylist took no accountability. I then had to come back the next day to collect my hair extensions (which I SPECIFICALLY asked to only be toned at the roots) which were not ready for collection. I had to fly to London that day and after some rude phone calls and emails with the Spa manager, my extentions were DHL'ed to me in London - only to find they had been toned ALL THE WAY THROUGH instead of just the roots, and half of the hair extensions were not in the box. The hair stylist said she was too busy whilst packing the box to count the extensions and says I did not bring all 8 in - why would anyone pay to get their hair extensions toned and only bring in half a set!?!? No one at the salon is taking accountability to replace or refund the extensions which I paid close to R3500! This is utterly unacceptable!