Debit order despite cancellation

<p>I commenced with Yellow data in the middle of 2016 for an amount of R69.00. Each month they debit my account with the amount. In December an amount of ±R350 was debited from my account supposedly because I used more data than what I was provided with. I wish to mention that I purchased the additional data at out of bundle fees, so I cannot for the life of me understand why they would charge me for data that I have already paid for.</p> <p> </p> <p>When returing from holiday I phoned YellowData and they informed me as aforesaid. I was very unhappy about this and consequently cancelled the agreement. I received confirmation (by way of sms) of my cancellation on the 5th of January 2017.</p> <p> </p> <p>At the end of January 2017 YellowData debits my account with R69.00</p> <p>At the end of February 2017 YellowData debits my account with R69.00</p> <p>I phone YellowData again and enquire why they debited my account in February when I cancelled the agreement in January. Allegedly the debit order never went through in January. I sadly accepted this as the lady informed me that after February (end March) they will not debit any money from my account.</p> <p> </p> <p>At the end of March 2017 YellowData debits my account with R69.00. I reverse this debit order.</p> <p> </p> <p>At the end of April 2017 YellowData debits my account with R69.00. Once again I phone Yellow Data on the 2nd of May 2017. First I speak with a Jacqueline who hangs up the phone after ± 15 seconds.</p> <p>I phone again and speak with a Sifiso. Sifiso informs me that the agreement has indeed been cancelled and I should provide them with proof of payment and they will attend to investigate.</p> <p> </p> <p>I find this utterly unacceptable. Now I have to go to the bank and request 4 months' bank statements in order to prove that they have debited my account without authorisation.</p> <p> </p> <p>Yellowdata is a bunch of ******. STAY AWAY.</p>