YELLOW SUB TRADING DISGUST!

Iam very disappointed and disgusted at how I was treated and what is happening. I bought an item online which I got in a poor condition and not what was advertised on their website so I planned on exchanging/refunding the item. A friend encouraged me to go to the actual store with her but I wasn't sure they would be able to assist as it was an o line purchase that's when I called and emailed. Spoke to a lady who assured me I could go refund/exchange the item if I had my invoice & if the item still had its origin al tag. I went to the store in the hope of finding something to exchange for instead of a refund as I needed a dress for a friend's baby shower. I looked & didn't like anything I saw in the store. I headed to the cashier and explained my situation, he dismissed me & said someone will assist me I waited for about 20min till I was told to speak to a man outside I had to explain the same thing. Everything happened so unprofessionally I became annoyed. I was asked to write my banking details and order number etc of which he screens hot and assured would be refunded but he cause I use a different bank and it was 2 days before the weekend it would be in the following week around Monday. I made sure I kept the receipt for my own protection and proof. I left the garment at the store and left. I emailed to inform them what had happened at the store and also enquired if they are aware of my refund. I was rep**** by Nasir Nur, he mentioned that because I bought the garment online I wasn't suppose to have taken it to the store as they also sent a courier to collect after I had already left the garment. I explained I spoke to someone who assured me I could only if I had an invoice and price tag still on the garment. He then went on to assure me he would follow up on the issue and insure I'm refunded. This is now 2 weeks later and I'm still been given the run around I emailed again this morning & he said theyre sorry for the delay. Firstly it's always been me following up, no one has bothered to notify me or update me in anything as a customer I'm unaware of any internal issues so I will not be able to react otherwise but only by the treatment & manner I'm being approached to base my thoughts & decision.

I'm appalled and disappointed and don't think I will be purchasing from them again