Worst service ever

I bought a xl jacket online with them and it was a bit small so i called them and informed them that i need a 2xl since this one was small,they said they have 3xl and i agreed that its ok. It was exchanged. The 3xl they sent will not even fit a medium built person. Been trying to get a hold of them. Sent emails no response even called the numbers iv been communicating to them with and it does not work but the sight is still up and running. The worst service ever