Very disappointed with the service and lack of communication

I placed an online order with Yellow Sub Trading on 2 September 2026 for a dress and a pair of shoes. I specifically paid for their 1–7 day delivery service, yet today, 14 September 2026, my order has still not been delivered.

The most frustrating part is the complete lack of communication from Yellow Sub Trading. I have received no proper update explaining the delay or advising me when I can expect my order.

I contacted the courier company myself, and they informed me that Yellow Sub Trading cancelled the collection, meaning my parcel is still with the store and was never collected for delivery.

It has now been more than the promised 1–7 day delivery period, despite me paying for this service. I should not have to chase the courier to find out where my order is, especially when the delay appears to be on the store's side.

This is extremely disappointing customer service. If there is going to be a delay, the customer should be informed. No communication, missed delivery timeframe, and a cancelled courier collection are simply not acceptable.

I would like Yellow Sub Trading to provide an immediate update on my order and either deliver it without further delay or issue me with a full refund, including the delivery fee I paid.