Urgent Refund Request for Undelivered Package

Dear Yellow Sub Trading Customer Servic,

I hope this message reaches you with an understanding of my deep dissatisfaction and frustration with the service I have received from your company. I am writing to address a matter that has been ongoing for over a month, and despite my attempts to resolve it, I have not received a satisfactory response.

On 13 of december 2023, I made a purchase with your company, Order #YST460155, and unfortunately, the package has not been delivered even after a considerable amount of time. I understand that circumstances can arise that may cause delays; however, I have since canceled the order, and the package has been returned.

Despite this cancellation and the return of the package, I have not received a refund for the purchase. This lack of action on your part is deeply concerning and creates a significant inconvenience for me as a customer.

I demand an immediate resolution to this matter. It is both unjust and unacceptable for my money to be withheld when the order has been canceled, and the merchandise has been returned. I insist on receiving a full refund for my purchase without any further delays.

This experience has left me extremely dissatisfied with your service, and I must express my disappointment. I have always valued your company as a reliable source for my purchases, but this incident has significantly damaged my trust in your services.

I trust that you will prioritize this matter and take swift action to rectify the situation. Failure to do so will leave me with no choice but to escalate this issue through relevant consumer protection channels, as well as share my negative experience with your company through various platforms.

I expect a prompt response and a confirmation of the initiation of the refund process.