STAY AWAY FROM YELLOW SUB TRADING. WORST SERVICE. THEY PUT OFF THEIR PHONES

I purchased an order on the 19 November which was the Friday the Monday I get a notification the order was being shipped out. I was supposed to get my parcel on Tuesday but then I got a call from a man by the name of Siyabonga in Noordwyk MIdrand telling me that the courier guy dropped off my paracel with him. I then contacted a lady on *** and informed her of what had happened. She advised me that she will call the courier company and get them to collect the parcel.

Today is Friday, I have not had any communication from the lady and that cell phone number which is the main number has been off for the past two days. My parcel is still in Midrand.

This is absolutely disgusting service. I understand that problem was not an error on their side but the manner thereafter with regards to solving the matter is pathetic and shocking. I was testing the site and was planning to shop more but after this incident I highly doubt I will. How can they put off their number for over two days?