Poor service yst637660

I ordered a dress and it was small, because I like the dress i quickly ordered a bigger size.. and subsequently after I requested an exchange for the small dress.. yst send me a link to process the exchange I am still struggling to do it.. I’ve sent several emails asking for assistance instead they respond to closing the problem they are not interested in assisting poor service and no value for customer.. they don’t care and no integrity they give options which they know they don’t align with