Dissatisfied customer

Very disappointed with their service, ordered an outfit for a special occasion unfortunately for me not everything was delivered. Upon reaching out to them they advised me that unfortunately the missing item could be delivered with the next order I place alternation was for me to visit their store which is far from where I live, I had to get something else to wear. The least they could have done was to have the missing item delivered as this was their mistake. This is not the customer service I was hoping for, dissapointing service