Disappointed and very upset

3rd time I was buying from them and the LAST!!! I have been waiting for my order since 17.12.25 and every single time after waiting for no less than 15mins on the line I get told “your order hasn’t been shipped” we have a lot of orders! That time I PAID for the 2-day delivery service! I honestly dislike businesses that compromise good service when they grow! Respect the people that got you to where you are!! So disappointed